Data Privacy Policy
Your privacy is important to us at Breeze Field Lab
Information We Collect
When you reach out for corporate flower arrangements or gift services, we collect information you supply voluntarily. This includes your name, business name, email, phone number, delivery addresses, and particular requirements for your floral needs. We also gather payment details when you place orders, though processing is securely handled by our payment partners.
For corporate clients, we may obtain extra business information such as company registration details, preferred delivery times, and budget requirements to tailor our services to your business needs.
Our site automatically gathers certain technical details when you visit, including your IP address, browser type, device data, and navigation path. We use this information to enhance site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver exceptional customer service. This covers processing orders, coordinating deliveries, crafting custom arrangements per your requirements, and communicating about your service needs.
We also use information to enhance our services and website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
Breeze Field Lab respects your privacy and does not sell your personal data to third parties. We only share information when necessary to provide our services or when legally required.
We may share essential information with trusted service partners who assist in running our business. This includes delivery partners, payment processors, and tech service providers. These partners are contractually bound to protect your information and use it only for the services they deliver to us.
We may disclose information when mandated by law, a court order, or a government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and adopt suitable technical and administrative safeguards to guard it. This includes safe data storage, encrypted transmission, and restricted access to personal information inside our company.
Secure Storage
Your data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information as it moves between your browser and our services.
Limited Access
Access is limited to staff members who require the data to deliver services.
Although we deploy robust security measures, no online transmission method is entirely foolproof. We regularly update our security practices to counter emerging threats.
Your Privacy Rights
You hold important rights over your personal data. In accordance with applicable laws, you may be able to view, amend, erase, or limit how your data is used.
To exercise these rights, contact us via the details at the policy's end. We will respond in a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations differ depending on data type and purpose.
Typical Retention Periods:
- Customer contact and order records: three years after the final service interaction
- Payment transaction logs: seven years to comply with tax and accounting requirements
- Website analytics data: two years and two months for service improvement analysis
- Marketing preferences: Until you unsubscribe or two years of inactivity
Cookies and Site Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and gain insight into how visitors interact with our pages. Cookies help us remember preferences and evaluate site performance.
You can adjust cookie settings in your browser preferences. Note that turning off certain cookies may impact site functionality. For full details about how we handle cookies, please review our Cookie Policy.
External Links
Our site might include links to third-party sites or services. This privacy policy covers only Breeze Field Lab and our own site. We are not responsible for how external sites treat your privacy.
We recommend checking the privacy policies of any third-party sites you click through from our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or applicable laws. When substantial updates occur, we will adjust the "Last Updated" date shown at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.
Contact Us About Privacy
Breeze Field Lab Privacy Team
42 Floral Street, London
London, United Kingdom WC2E 8JX
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to reply to all privacy requests within seven business days.